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Easy Guide for Your New Mattress Delivery

Same Day, Next Day Mattress Delivery in Fort Lauderdale & Delray Beach

Delivery Frequently Asked Questions

As a Valued Customer of Mattress Xperts we want you to know that your safety and welfare is important to us. That is why it is important for you to know that we do not hire day workers, or contract out our deliveries to a third party provider. Our Delivery Men have worked with us for over 8 years, they are background checked and approved. ✅

We do offer same day delivery in most cases. We ask that you visit a Mattress Xperts Store near you as early as possible in the day. We do not deliver on Sundays.

If you Purchased a product that was out of stock it could take up to 10 days to receive your merchandise or depending on the manufactures Shipping status. We try our best to follow up with our clients on Shipping status from the manufacture via email or phone.

Our System is set up by default to call you the date your delivery is scheduled so please answer any unfamiliar phone calls that day. If you would prefer to receive a text message instead please notify your sales person to add a note on your delivery instructions.

We offer 4 hour windows for all of our delivery time slots. We ask that you please:

  • Be patient, our delivery men encounter issues that are out of their control daily like traffic, accidents, flat tires and having to wait on customers. However, we ask that if it is past your scheduled delivery time to please contact the store in which you purchased to get a update.

Every once in a while we do have issues where product has become damaged either in transport or during the manufacturing process. If you believe you have received a defective product we ask that you please contact our staff at the store that you purchased from or Our Customer Service at (954)563-3768

Mattress Xperts Reserves the right to cancel or reschedule your delivery without prior authorization if we feel our delivery crew could be in danger from bad weather, hurricanes or high winds. Our Large Box trucks are not heavy enough to sustain high winds. We will notify you if this issue arises during your mattress delivery.

If a Mattress is badly soiled or infested with insects our delivery crew will not remove your old bedding. If your home has or has had an insect infestation we ask that you kindly notify our staff prior to delivery.

Expert Mattress Delivery from Mattress Xperts

Essential Tips for a Smooth Same Day Mattress Delivery

Intro

Are you eagerly anticipating the arrival of your new mattress and adjustable base? Getting your new sleep setup delivered on the same day can be an exciting experience, but it's important to make sure everything goes smoothly. Lets start, by discussing the essential tips to ensure a seamless same day mattress delivery from Mattress Xperts. From preparing your home for delivery to understanding the delivery process, we've got you covered.

Preparing Your Home for Delivery

To ensure a smooth path for your new mattress and adjustable base to make its way into your home, a little preparation is key. Start by identifying the most direct route from your front door to the bedroom. Once you’ve mapped this out, diligently clear this pathway of any furniture, rugs, toys, or other items that could become obstacles for the delivery team. Pay special attention to delicate or breakable objects that might be easily knocked over or damaged during the delivery process.

In anticipation of the arrival of your new sleeping setup, remove all bedding, pillows, and mattress protectors from your current mattress. This not only facilitates a quicker installation of your new mattress but also ensures that your bedding does not become soiled or disturbed during the exchange. Creating a clear and accessible space will greatly aid the delivery team in efficiently completing their task, allowing you to enjoy your new mattress with minimal delay. Engaging in these preparatory steps demonstrates respect for the delivery team's effort and facilitates a hassle-free transition to your new mattress and adjustable base.

Ensuring Your Old Mattress is Ready to Go

Transitioning to your new mattress involves more than just awaiting the arrival of your new bed; it necessitates preparation for the departure of your old one. Before the delivery team steps foot into your home, it’s crucial that your old mattress is stripped of all its linens, including sheets, comforters, and mattress protectors. This step is not only a courtesy but also speeds up the process, allowing the team to directly access and remove the mattress without the need to navigate around or handle your personal items. Additionally, ensure the space around your bed is devoid of any clutter or small items that could obstruct the removal path. This preparation facilitates a safer and more efficient removal of your old mattress, paving the way for a seamless installation of your new one. Clearing your mattress and the surrounding area underscores your readiness for the upgrade and assists in a swift transition, helping you to embark on a new chapter of restful sleep with your new mattress and adjustable base.

Being Present for Your Delivery

Your presence at home during the designated delivery window is crucial for a successful mattress delivery. This allows you to actively engage with the delivery team, guiding them as needed and addressing any immediate concerns that might arise during the process. For instance, if there are any unique challenges or specific instructions regarding the placement of your new mattress and adjustable base, being there enables you to communicate these directly. Additionally, your attendance facilitates a real-time inspection of the delivered items, allowing you to verify their condition and ensuring that everything meets your expectations before the delivery team departs. This direct oversight not only smooths the transition into your home for your new mattress but also reinforces a personal connection with the delivery process, ensuring that any potential issues can be swiftly addressed and resolved on the spot.

Understanding the Delivery Process

Upon the arrival of your new mattress and adjustable base, the delivery team from Mattress Xperts will take great care in ensuring that your items are safely transported into your home and placed in the desired location. The process begins with the team navigating through the clear path you've prepared, directly to the room where your new sleep setup will live. Their expertise allows for the swift and secure assembly of your adjustable base and the positioning of your mattress, transforming your bedroom with minimal disruption to your day.

In addition to the setup, the team is responsible for the removal of all associated packaging materials, leaving your space neat and tidy. For those who have opted for the removal service, the old mattress will be taken away, further simplifying the transition to your new mattress. Throughout this process, clear communication with the delivery personnel is encouraged. Should you have specific requests or placement preferences, expressing these clearly can help tailor the setup to your satisfaction.

The professionalism and efficiency of the delivery team aim to provide you with a stress-free experience, ensuring that the focus remains on the excitement of welcoming your new mattress and adjustable base. Their commitment to excellence in service reflects the high standards of Mattress Xperts, making the delivery process a seamless and positive part of your journey to better sleep.

The Etiquette of Tipping Your Delivery Driver

Tipping your delivery driver is a thoughtful way to acknowledge their dedication and effort in ensuring your mattress and adjustable base are delivered safely and efficiently. Although it's not a mandatory practice, a tip acts as a gesture of appreciation for the smooth delivery and setup of your new sleep setup. The recommended tipping amount can vary, but typically, offering between $10 to $20 per person is a good benchmark. This range can be adjusted based on the complexity of the delivery, such as navigating tight staircases or providing exceptional customer service. When your delivery team from Mattress Xperts exemplifies professionalism and goes above and beyond to accommodate your needs, showing gratitude through tipping can be a meaningful token of thanks.


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