We offer the Best Exchange Policy in South Florida - Because we Care
While other companies charge up to 20% fee of your original purchase to exchange your mattress and call it a "restocking fee" We do not. At Mattress Xperts we believe in allowing our customers time to make a wise investment in their health. We do not pressure our customers thats why Our Exchange rate is less than .09% and we don't restock our items.
What is an exchange policy -Vs- Refund Policy?
Exchange policies and refund policies are two different ways that retailers can handle customer returns. An exchange policy allows customers to return items and receive different items instead.
A refund policy allows customers to return items and receive a refund for the cost of the item. Most mattress retailers have gone to an exchange-only policy in order to avoid having to prolonged customer issues. This is because refunds can be expensive and time-consuming for consumers and staff.
Exchange policies are generally seen as being more customer-friendly, as they allow customers to get the items they want instead of returning items and waiting for a refund. However, exchange policies can also be more complicated for retailers which is why we try our best at Mattress Xperts to ensure you chose the right mattress the first time.
OUR RETURN AND EXCHANGE POLICY
Every Customer Should receive a copy of Mattress Xperts Policy upon purchase which states the following.
Price Match Guarantee: Mattress Xperts knows we are the lowest-price retailer in our area which is why we offer a price match of 60 days for any brick-and-mortar location within a 20-mile radius. All Price Match offers must be in writing and confirmed by management. The product must be the same product.
* All incentive items of value and quantity must be included.
* Can not be discontinued items, used items, or floor models and must be sold by a dealer who carries a manufacturer license.
Refund Policy: Due to the transient nature of south Florida we have discontinued offering refunds but instead we offer exchange policies.
Exchange Policy: Customer has 60 days to exchange the comfort of their mattress and customers are allotted one exchange per Purchase. Your exchange must be between $500 plus or minus your original purchase. Mattress Xperts will refund up to $500 of the exchange value. We do not exchange foundations or adjustable bases.
* We do not charge for Exchanges. You will never be asked to pay a 15-20% charge of your original purchase for "RESTOCKING" fees. We never restock our products.
* Exchange policy does not apply to furniture, adjustable bases, discontinued items or floor models.
*All Promotional products like Pillows, Adjustable bases, mattress protectors, free delivery, frames, or any other items that were on Promotion during your purchase will be subtracted and added to your original purchase price for exchange .
* Refund: If you are entitled to a refund you may opt for store credit or a refund. Refunds will be issued by a check from our corporate office and could take up to 21 days to process.
Delivery: Mattress Xperts recommends moving all items that are breakable from the path of delivery so that it is not damaged during the delivery process. We ask that you please refer to our delivery page for further instructions. Mattress Xperts will not be held liable for any damage caused by delivery service for failure to adhere by our delivery instructions.
Customer Receipts: Customers are required by the manufacturer to keep a copy of their receipts in case of a warranty. Mattress Xperts can not be held accountable for customers' receipts if ever needed for future needs.
Mattress Xperts is here to offer you Xpert Service, Premium Selection and Xpert Pricing. Trust the Xperts