Can I Return My Mattress For a Full Refund:
We ask that you please sleep on your mattress for a minimum of 30 days. Your body will need time to adjust to your new mattress. If you are not happy with your purchase after 30 days there are options for you however, keep in mind all mattress purchases are non-refundable.
60 Day In-Home Trial
Trying your mattress in the comfort of your own home for 60 days risk free is a simple process. We ask that after your 30 day comfort challenge if you are not happy with your new mattress we ask that you contact us. We ask that you make an appointment with a specialist prior to coming in, we want to offer you our full attention to make sure you choose correctly the second time around.
Please Read Our Full 60 Day In-Home trial
60 Day In-Home Exclusions:
- While we offer a 60 day comfort exchange on most of our mattresses we do not offer exchanges on these items:
- Foundations or Boxsprings
- Clearance items
- Adjustable bases
- Sheets or Blankets
- Custom Sized Mattresses
- Yacht or Boating Mattresses
60 Day In Home trial
At Mattress Xperts we believe that a mattress is one of the most valuable items in your home that is why we offer a 60 day in home trial of your mattress to make sure that your purchase is perfect. If you feel that your mattress may be too hard or too soft we will give you the opportunity to exchange to a different model. We are very upfront with our policies in order to give you the best customers service possible. We do not hide behind small print or exaggerate our claims. Each Customer Is allotted one (1) exchange per Purchase. If you purchased a clearance item we will not be able to honor an exchange policy. Mattress Xperts will only refund up to $500 on an exchange.
Prior to exchanging the mattress a redelivery fee of $75.00 will apply. Any mattress with a stain on it will void this 60 Day Comfort Policy, and refunds will not be granted. All promotional items listed on the receipt at no charge will be discounted but added to the receipt to reflect actual price paid on original invoice. When doing an exchange please note that Mattress Xperts will not refund more than $500 of actual paid price and could take up to 21 days to process. Customer will assume the expense of exchanged product price. For Example if you paid $700 for your first purchase and you would like to exchange it for a mattress of $1200 you will need to pay $500 plus redelivery fee.
We ask that you sleep on your mattress for a full 30 days before proceeding with your comfort exchange this allows your body the time it needs to get used to the mattress. If you feel that your mattress is too hard or too soft please contact us within 30 days.
Delivery and Set-Up
Mattress Xperts professionals will offer you a date and time window of the delivery of your new mattress. Living in Florida is sometimes difficult to meet the time window exactly. Rain, wind and and traffic will sometimes delay the delivery of your mattress we ask that you please be patient with your delivery men and understand that sometimes deliveries can be difficult to manage especially during rainy season. You can always contact your store for delivery updates. If you think you may be in a hurry or a rush to get to an appointment if the men are late we ask that you reschedule to a date where you are more relaxed.
Prior to Delivery:
Please clear all delivery paths & areas Point out any low lying fans, or lights. Delivery men will not disassemble or move any furniture in your home Delivery men are not responsible for taking old furniture or moving mattresses in your home. If your old mattress is soiled your mattress may not be disposed of. We will leave that up to the discression of our delivery crew upon OSHA guidelines. A redelivery fee will apply if you are not at home when delivery attempt was made. A Person over the age of 18 must be at home to sign for your product. Please do not leave children at home to accept delivery of your merchandise. Our delivery team will not enter your residence if a child answers the door. If your Condo requires elevator appointments, condo restricitions or Insurance verification it is up to you to let us know prior to delivery. EMAIL US
What is a Mattress Warranty and what does it Cover?Each of our Manufactures provide a warranty on each of their products warranties are designed to protect the consumers against product defects. Keeping in mind that each of these products are generally produced by hand it’s good to know that if something goes wrong in the warehouse you have protection against such situations.
Things You need to Know:Each mattress manufacture has their own warranty or warranty requirements. If you would like to see a copy of the warranty of the mattress you are purchasing in our store please ask your sales manager for one. As an educated consumer it is noteworthy that we ask that the consumer verify a warranty prior to purchase. It’s always a good idea to verify warranty. As with any consumer product it is up to the consumer to keep a record or a sales receipt of their purchase. Mattress Xperts Sales team is unable to print a copy of your sales receipt so please keep a copy of your purchase. While Mattress Xperts will process your warranty claim for you at no charge. If your product is deemed to have a manufacture defect the consumer is required to pay a fee of $139 which includes a delivery fee, and a service fee for packaging the product up and sending it back to the manufacture. The fee must be paid prior to order being placed for warranty product and unable to be waived. Law Tags: There is a tag at the head of each mattress that provides manufacture information these law tags must be left on the product in order to service a warranty. If the law tag is damaged or removed a warranty cannot be issued.
How to Process a Warranty:If you are having issues with your mattress or product you will need to fill out an online registration form and provide measurements with pictures of your mattress. LINK to form. After completing the online form a customer service team member will contact you within 24 hours. We ask that if you do not hear from someone to call and verify that your form was received. In Order to Process your warranty you will need these items
- Invoice of Purchase
- Picture of the Lawtag
- Pictures of your foundation
- Pictures of your mattress with measurements of issue