FAQs
Online Order Policy
Can I cancel my order?
Can I cancel my order?
We understand that mistakes do happen, however once you have placed a order online we are unable to cancel the order. Our system is dynamically Set-Up to auto fulfill your order so please be sure to double check your order.
If you contact us within 4 Hours of placing your order we may be able to cancel your order but that is not a guarantee
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us (954) 563-3768 With questions, concerns, or feedback. Our Customer Service team is available 7 days a week
Shipping
What is your Shipping Policy?
What is your Shipping Policy?
When you order online, you will receive a tracking number 3-4 days (if not sooner). We ask that you please be available the day of delivery, so that your item is not stolen or damaged. Mattress Xperts is not responsible for stolen property.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. If you do not receive your tracking order within 3-5 days please Contact Us
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, and include all the original packaging. Customer is responsible for Shipping Charges. We ask that you please contact us down below Subject "RETURN" for a discounted shipping label.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s). It could take up to 14 days to reflect on your statement.