Our Policy

60 Day Comfort Exchange 

After purchasing a new mattress from Mattress Xperts if you decide at any time that you are unsatisfied with your selected product you will have 60 days from the date of delivery to exchange the mattress with our NO HASSLE exchange policy. You may exchange your mattress for equal or higher to the purchase price only paying the difference between prices. Sorry, no refunds will be given for an exchange.  *some conditions apply

 

 

 

 

 

 

 

 

 

 

 

Lay Away 

Our Lay Away program is Simple. You have up to 6 months to pay off your new mattress. You determine the amount you can afford to pay. If you can not afford to pay off the amount with the 6 month period we ask that you speak with a store manager for additional time. If you are unable to finish paying off your Lay Away we have a NO HASSLE refund policy.

 

Mattress Delivery 

Mattress Xperts offers a 3-4 hour delivery window on the date you choose for delivery, we understand that could be an issue but no worries our delivery men will contact you 45 mins prior to delivery either by phone or text which ever you prefer. We are a full bonded and insured. Prepare for your delivery in 3 easy steps.

  • Move all items in the way of delivery that could be damaged. We are not responsible for injury to items caused by neglect
  • Answer your phone when a strange number calls.
  • Take Linens off bed
  • Our men will take away your old mattress and foundations and remove any plastic
  • Our men can not move any items other than your mattress.

 

 

 

 

 

 

 

 

 

 

 

Refunds 

Mattress Xperts has a no refund policy.